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Mech Monkey FAQs

How do I check if a product is in stock?

To check if a product is in stock in the shop, select the product you want in the dropdown menu, then click on "Check Store Stock”.

Can I pick up my order at your store?

Yes. During the checkout process you can select to collect the item in store.
Please note that the product may need ordered from a supplier. Please await an email to confirm your order is ready to pick up.

How do I apply to finance my bike?

We’ve partnered with V12 Finance to offer you an affordable monthly payment option for your purchase. The application process only takes a few minutes. For more details, please see the Finance page.

I ordered a bike online. How is it packed and how much assembly is required?

All our bikes are built and tested by our qualified mechanics, please allow 2-3 days for the bike to be built up and checked over. When shipping a bike, we will need to disassemble a few parts to fit the bike back in its original box. Some simple assembly is required such as the wheels and handlebar. If you are not confident assembling the remaining of the bike, we recommend collecting it from the store or having a qualified bike mechanic look after this for you.

Do bikes come with pedals?

Many riders have their own preferences when it comes to pedals and shoes, therefore manufacturers don't supply pedals with new bikes. Give us a shout if you need pointed in the right direction for a good shoe/pedal combo.

Who do you ship with?

Depending on the parcel's size and destination your order will usually be sent with Royal Mail or Parcelforce.

How long will it take to receive my order?

The estimated shipping times are quoted during the checkout process. The services available will depend on the items being ordered and your location.
Due to the increase of online traffic from COVID-19, your order may experience a small delay.

Don't see a product on our website?

Please send an email to to enquire about the product, we will let you know if we're able to source it from a supplier, then create an invoice for you.

What is your warranty policy?

The length of time and conditions under which an item is deemed to be under warranty vary from manufacturer to manufacturer.

Drop us an email with the details below and we'll let you know what we can do to help:
• Your receipt
• A brief description of the fault
• Photos of the item and the defect (if applicable)
Please note "Return Shipping" on warranty claims is the responsibility of the buyer. (Please don't post your items before contacting us)

Do I have to pre-book a slot to get my bike serviced?

Come on in anytime, there is no pre-booking for servicing so just drop it down to us whenever you like. You can call ahead of time to get an estimated lead time for servicing work.

I’ve received my order and there’s something wrong, what do I do?

Even the finely tuned athletic machines that pick and pack your orders can make a mistake. If we sent you the wrong size, colour, or you are missing a product from your order we will do everything we can to resolve this as quickly as possible. We understand that mistakes suck especially if it means you miss a day’s riding. Make sure you give us a call or email us as soon as you realise there is a discrepancy with your order.

Can I buy a gift voucher?

Yes, simply navigate to the gift voucher section or search for 'gift voucher' in the search bar. Voucher amounts are issued per transacton total so for example, if you add 2 x £50 vouchers to the basket and checkout, you will be sent a single £100 voucher. If you require 2 individual £50 vouchers, you would need to make 2 separate transactions. Gift vouchers must be exchanged for goods only, no cash alternative will be given.